Help center

How can we help?

Whether you are an applicant in the middle of a screening or an operator running one, the answers live here. If you are stuck, email support@burnt.com with the property name and the step you were on.

What a Burnt screening request is.

A landlord or property manager sent you a screening link because they use Tenant Screening by Burnt to process applications. The link lists exactly what they asked for. That usually means identity, income, and employment, and sometimes a credit or background check run by an FCRA-regulated partner.

For income and employment, you verify by signing in to your own payroll or bank account in a secure session. Most applicants finish those steps in a few minutes, and your status updates as soon as each one completes. Before you start, check that the property name on the request matches the place you applied to.

Short answer

Where do I get help with Burnt tenant screening?

Applicant support in tenant screening means helping renters understand the screening steps, consent, data use, completion status, and where to send report questions. Email support@burnt.com for questions about the Burnt screening flow. If a partner credit, background, or eviction report is involved, the report or notice identifies the FCRA-regulated partner and its dispute instructions.

Frequently asked questions.

For applicants.

No. Burnt does not approve, reject, or rank applicants. The landlord or property manager makes the rental decision using criteria they set and their own legal obligations. Burnt's role is to deliver verified information for them to review.

For operators.

A complete package can include the rental application, identity verification, source-verified income and employment, and credit, background, and eviction reports from FCRA-regulated partners. You pick the modules per property, and every result returns in one package to one dashboard, so your team reviews a fuller risk picture in one place.

Questions about
your screening?

Email support@burnt.com with the property name and the step you were on, and we will help you finish.

Invite renters to apply modal with direct invite and copy link options.