What a Burnt screening request is.
A landlord or property manager sent you a screening link because they use Tenant Screening by Burnt to process applications. The link lists exactly what they asked for. That usually means identity, income, and employment, and sometimes a credit or background check run by an FCRA-regulated partner.
For income and employment, you verify by signing in to your own payroll or bank account in a secure session. Most applicants finish those steps in a few minutes, and your status updates as soon as each one completes. Before you start, check that the property name on the request matches the place you applied to.
Common issues and how to fix them.
Logins and payroll systems can be fussy. These are the most common issues, and what to do about each one.
- Your login fails. Reset your password with your payroll or bank provider first. If you still cannot get in, the flow offers a document-upload fallback so your application keeps moving.
- Your employer or provider is not listed. Search by your employer's name, since many people know their employer but not the payroll company behind it. If there is still no match, connect a bank account instead, or use the document-upload fallback.
- You are not sure it worked. Verification typically completes within minutes of connecting a source. If your status still looks stuck after that, email support@burnt.com and we will check it for you.
What the property sees, and what they never see.
The property team receives the result of each step they requested: completion status, income and employment details confirmed at the source, and the status of any partner reports. That is what they need to process your application.
They never see your passwords. Your sign-in happens in a secure session between you and your provider, and your credentials are not shared with the property team. They also do not receive your full account history — only the verified results of the steps they requested.
One more boundary worth knowing: Burnt does not approve, reject, or rank applicants. The property makes the rental decision against criteria they set.
How to reach Burnt support.
Email support@burnt.com for anything about the Burnt flow itself: a step that will not load, a failed connection, a status that looks stuck, or a question about what a step is asking you to do. Including a few details helps us answer faster.
- The property or listing name on your screening request.
- The email address you used to start the screening.
- The step you were on and what happened, with a screenshot of any error if you can.
- Never include passwords, account numbers, or your Social Security number. We will not ask for them by email.
If something in a report looks wrong.
Credit, background, and eviction records come from FCRA-regulated partners, not from Burnt. If information in one of those reports looks inaccurate, you have the right to dispute it directly with the partner that produced it. The report or notice you received should identify that partner and explain how to start a dispute.
If a rental decision was based in part on a consumer report, the notice should also tell you which agency supplied it.