Screening
Which property requested screening
Applicant support
Applicant support for a screening flow that should feel clear.
Applicants should know what the property requested, what Burnt verifies, what the property team sees, and where to get help if the flow or a report does not look right.
- 01Explain the request
- 02Clarify data use
- 03Reduce support confusion
- 04Route report questions
Short answer
Where do applicants get help with Burnt tenant screening?
Applicant support in tenant screening means helping renters understand the screening steps, consent, data use, completion status, and report-question routing. Email support@burnt.com for Burnt workflow questions. If a partner consumer report is involved, the report or notice should identify the reporting partner and its dispute instructions.
Trust record
What should stay visible in the record.
Trust content should support the product workflow by making consent, partner boundaries, and review context easy to inspect.
Which verification steps are part of the package
Which source connections or partner reports are pending
Where applicant or report questions should be routed
Trust and compliance
Built around consent, criteria, and reviewable records.
Trust content should help buyers and applicants understand the workflow without taking attention away from the screening product itself.
Applicant consent
Screening begins with applicant authorization, clear package context, and a record of what the applicant completed.
FCRA partner modules
Credit, background, and eviction checks are presented as partner-powered modules with the right decision boundary made explicit.
Adverse-action context
Operators can keep report status, criteria, and applicant-support context together when consumer reports affect decisions.
Fair-housing consistency
Teams can organize packages and criteria by property or market so reviewers are not improvising applicant-by-applicant.
How it works
From application link to reviewable result.
Review the request
Confirm the property, package, and verification steps before completing screening.
Complete the flow
Follow the guided identity, income, employment, and partner-check steps requested by the property.
Use the right support path
Email support@burnt.com for Burnt workflow questions and follow partner dispute instructions for consumer-report information.
Use cases
Designed for real rental workflows.
Whether you run one unit or a national portfolio, each workflow keeps the answer focused and the next step clear.
- Applicant questions
- Completion support
- Consent and privacy review
- Partner-report routing
FAQ
Questions this page answers.
Tenant Screening by Burnt
Send the link. Guide the renter. Review one package.
Launch with screening links or talk through a portfolio workflow with the Burnt team.